Shipping policy

We ship orders out once a week. If you ordered rock lights, wheel lights, replacement strips or remotes, your order should be shipped out within 3-10 business days depending on availability of the products. All other products including grill bars or any custom products (ex. Paint matched products) may take longer to be shipped depending on the amount of custom orders we have.

We ship through UPS and USPS. We typically tend to go with whichever carrier has a better rate. If your item is shipped USPS, it will be sent via priority mail with tracking.

ShipInsure is a premium package protection provider for North Georgia Lighting. When you add ShipInsure to your order, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.

When you file a claim, the ShipInsure team will review it, and they will get back to you within 24 hours. If you have purchased ShipInsure Protection you will receive a confirmation email from them. You can also proceed to file a claim here. Note: If you do not add ShipInsure protection to your order, North Georgia Lighting is not responsible to  replace your order due to carrier loss, theft, or damage.

FAQs:

How do I file a claim with ShipInsure if my order is lost, stolen, or damaged?

If ShipInsure covers your order you should receive an email from us post-purchase. The email will contain your ShipInsure ID# (starting with SI). Simply go to our claims website here and provide your Email, ShipInsure ID#, Claim reason, and your Preferred resolution. And the ShipInsure team will review your claim and get back to you within 24 hours.

How does ShipInsure reimburse me?

Based on your preferred resolution we either reship the product or refund your money.

When do I have to file a claim?

Claims must be submitted within 15 days of the tracking delivery date or estimated delivery date.