Starlight Headliner Kit

If you would like to return a product, you must email us at northgeorgialighting@gmail.com with the reason you would like to return your item. We do not accept returns on items that have been installed or look “used” in any way. The product must be in the condition it was in when you received it. There is a 25% restocking fee if you decide to return your item. We will provide you a shipping label if we determine that the item is eligible for return. If the product has not been used, we are open to working with you to exchange the item if you would rather exchange it than return it.If you have an issue with any of your lights and you are within our 6 month warranty (applies to wheel lights and rock lights) and you can provide us with pictures and/or videos of your product not working properly, we can determine where the issue is and either resolve it, or send you replacement lights.Customized items are NOT eligible to be returned. No exceptions. This includes any paint matched items or items that have any sort of customization.

We ship orders out once a week. If you ordered rock lights, wheel lights, replacement strips or remotes, your order should be shipped out within 3-10 business days depending on availability of the products. All other products including grill bars or any custom products (ex. Paint matched products) may take longer to be shipped depending on the amount of custom orders we have.

We ship through UPS and USPS. We typically tend to go with whichever carrier has a better rate. If your item is shipped USPS, it will be sent via priority mail with tracking.

ShipInsure is a premium package protection provider for North Georgia Lighting. When you add ShipInsure to your order, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.

When you file a claim, the ShipInsure team will review it, and they will get back to you within 24 hours. If you have purchased ShipInsure Protection you will receive a confirmation email from them. You can also proceed to file a claim here. Note: If your order does not have ShipInsure protection for your North Georgia Lighting order, there is no guarantee that your order will be replaced due to carrier loss, theft, or damage.

FAQs:

How do I file a claim with ShipInsure if my order is lost, stolen, or damaged?

If ShipInsure covers your order you should receive an email from us post-purchase. The email will contain your ShipInsure ID# (starting with SI). Simply go to our claims website here and provide your Email, ShipInsure ID#, Claim reason, and your Preferred resolution. And the ShipInsure team will review your claim and get back to you within 24 hours.

How does ShipInsure reimburse me? 

Based on your preferred resolution we either reship the product or refund your money.

When do I have to file a claim? 

Claims must be submitted within 15 days of the tracking delivery date or estimated delivery date.